The Information Technology (IT) Technical Support I specialist assists Capital Caring staff with front line helpdesk issues and requests. Provides responsive, accurate, professional, and friendly technical support. This position requires excellent technical and customer service skills as well as initiative, business judgment, and flexibility. The IT Technical Support I specialist will follow the escalation and notification process to refer unresolved issues to the IT Technical Support II specialist, Network Administrator, Network Engineer, or Direct Manager as appropriate.
|The IT Technical Support I Specialist must have at least a high school degree or equivalent required.|